Refund policy
Refund Policy
Digital Products
All Mooncalmly digital products are personalized and delivered instantly to your inbox. Due to the nature of digital products, all sales are final once the file has been delivered.
If you experience a technical issue — such as a missing email, a file that won't open, or a generation error — please contact us at hello@mooncalmly.com and we will provide a working replacement promptly.
By purchasing a digital product, you acknowledge that the product is delivered immediately upon purchase and you therefore waive any applicable right of withdrawal.
Physical Products
All physical Mooncalmly products are made to order through our production partner in the United States.
Because of this, we do not accept returns or exchanges for change of mind, incorrect size selection, or buyer's remorse.
If your item arrives damaged, defective, or incorrect, we will gladly replace it or issue a refund. To request a replacement or refund, please contact us within 7 days of delivery at hello@mooncalmly.com. Include your order number and a clear photo of the issue, and we will respond within 1–2 business days.
Mooncalmly is not responsible for lost or stolen packages once marked as delivered. At this time, physical products are shipped within the United States only.
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